AI

Person at a table observing an AI screen, holding a notebook with a coffee nearby.

Fieldnote from HTAi 2025: What AI Won’t Solve in HTA

AI is quickly becoming a staple in health technology assessment. Forecasting, evidence synthesis, signal detection: all are being optimized by algorithms. But the more we automate, the more we notice what can’t be automated: trust, participation, lived experience. This fieldnote captures my reflections from the AI and Patient Experience

Two people face each other with a screen between them. Their speech bubbles appear tangled or unclear, while the screen remains blank.

Designing for the Feeling of Intelligence: What AIX can Teach us About Trust, Presence, and Design in Healthcare

When we talk about AI in healthcare, we usually focus on performance. How accurate is the system? How fast? But we often skip over a more subtle question: how does it feel to use? Artificial Intelligence Experience, or AIX, is about how people experience AI systems. It’s the emotional,